RAW CULTURE BAIRRO ALTO, IS TOTALLY COMMITTED TO RECEIVING CUSTOMERS WITH THE MAXIMUM SAFETY, GUARANTEING ITS WELL-BEING, AND THAT OF ITS TEAMS AND PARTNERS.

Within the context, we adopted all measures imposed by the National Health Authority (DGS), World Health Organization (WHO) and Tourism of Portugal (Clean & Safe Seal), to ensure the best functioning of our services according to 3 essential principles:

 

Safeguarding social detachment

Ensure the existence of personal protective equipment

Reinforce cleaning and disinfection measures

NOTE: THIS PLAN MAY BE CHANGED IN RELATION TO THE EVOLUTION OF PANDEMIC OR NEW OBLIGATIONS IMPOSED BY LAW

 

SOCIAL DISTANCING

We have limited the hotel's occupancy rate;

We created the possibility for the check in and check out operations to be carried out remotely;

We organized the attendance processes with available signage to keep the distance of 1.5 / 2 meters between the customer and the employee whenever possible;

In the rooms, tidying and cleaning operations are mandatory without the presence of the client;

 

PERSONAL PROTECTIVE EQUIPMENT

Our employees are equipped with gloves (except restaurant and bar) and protective mask or visor;

Cleaning service employees are provided with gowns, masks, gloves and visors

We provide temperature measurement to all employees;

It is mandatory to wear a mask in the public and common areas of the hotel for all customers, we have it available at the reception if necessary;

 

CLEANING AND DISINFECTION

We provide customers with disinfectant gel for use in the different social areas of the hotel (reception, elevators, bar, floors and toilets);

All equipment (pens, payment terminals, etc.) are properly disinfected after each use;

We intensified the cleaning and disinfection of surfaces, contact areas and shared equipment, using cleaning products with antiviral action (EN 14476);

We maintain a strict cleaning and disinfection of all water, air conditioning and ventilation systems

 

INSULATION AREAS

We have areas to isolate people detected as suspected or confirmed cases of COVID-19, with natural ventilation or mechanical ventilation, and with smooth and washable coverings, bathroom, stock of cleaning materials, surgical masks and disposable gloves, thermometer, autonomous waste container, waste bags, used clothing collection bags, kit with water and some non-perishable foods;

We will always have a collaborator responsible for triggering the procedures in case of suspected infection, to accompany the person with symptoms to the isolation space, provide the necessary assistance and contact the National Health Service;

Following the suggestions of the DGS, we will proceed to decontaminate the isolation area whenever there are positive cases and to reinforce the cleaning and disinfection procedures whenever there are suspicious cases;

The storage of waste produced by patients or suspected of infection in a plastic bag that, after being closed, will be segregated and sent to a licensed operator for the management of hospital waste with biological risk.

 

OUR TEAMS

All employees received specific training on:

Internal protocol related to the outbreak of COVID-19;

How to comply with basic precautions for prevention and infection control in relation to the outbreak of COVID-19, including hand hygiene procedures, respiratory etiquette and social conduct;

How to comply with daily self-monitoring to assess fever, check for cough or difficulty breathing;

How to comply with the guidelines of the General Health Directorate for cleaning surfaces and treating clothes.

OUR GUESTS

The collaboration of our guests will be essential to ensure your safety during your stay:

The mandatory use of protective masks for circulation in social areas;

Hand hygiene using our alcohol gel dispensers for this purpose

Maintaining a safety distance of 1.5 / 2 meters from other guests and employees whenever possible;

Check in and check online;

The prior reservation of restaurant, gym and spa services;

The reading of the internal protocol related to the outbreak of COVID-19 and compliance with basic precautions for the prevention and control of infection caused by the new coronavirus.

 

 

 

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Raw Culture Art & Lofts Bairro Alto